Contact Us

There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you may have about the Plans. Voya wants to help make it easier for you to take advantage of the valuable benefits made available to you under the City of Atlanta 457(b) Deferred Compensation Plan and 401(a) Defined Contribution Plan. That means providing you with the service options you want, when you want them.

Voya offers participants and employees:

Local Service
Local Voya representatives are located at 5780 Powers Ferry Road NW, P4, Atlanta, GA 30327.  Office hours are 8:00 a.m. to 5:00 p.m. Eastern Time. Your local representatives are:

457(b) Deferred Compensation Plan:

  • Joe Friend, Registered Representative, Voya Financial Advisors, Inc. (member SIPC)
    (678) 360-9677

    Securities offered through Voya Financial Advisors, Inc.. (member SIPC)

  • Wendy Moy, Registered Representative, Voya Financial Advisors, Inc. (member SIPC)
    (678) 462-8623

    Securities offered through Voya Financial Advisors, Inc.. (member SIPC)

401(a) Defined Contribution Plan:
Take advantage of the services available from your local service team, including:

  • Educational meetings and seminars
  • Individual one-on-one meetings
  • Asset allocation modeling
  • Model Investment Portfolios
  • Hypothetical illustrations
  • Retirement planning
  • Wendy Moy, Registered Representative, Voya Financial Advisors, Inc.. (member SIPC)
    (678) 462-8623

Securities offered through Voya Financial Advisors, Inc.. (member SIPC)

For additional information on your local Voya Representatives please review the enclosed brochure.

Toll-free Telephone Access – Voya Access by Phone
You also have access to our national toll-free telephone lines, which offer you both the opportunity to speak with Customer Service and our automated Voice Response Unit.  Our Retirement Readiness Service Center is available at (800) 584-6001 - Monday-Friday 8:00 a.m. - 9:00 p.m. (Eastern Time).  You may choose to speak with a Representative during these hours by pressing “0#”.

Si usted necesita asistencia en español simplemente marque (888) 277-7017 para comunicarse con uno de nuestros representantes que hablan español. Este servicio está a su disposición de lunes a viernes, de 8:00 a.m. a 8:00 p.m. hora del este.

Internet Access – Voya Access by Internet
You can access your account information via the Internet through the Account Access option shown in the left bar menu on this page.  Through the Internet, you can make:

  • Account inquiries
  • Investment allocation changes
  • Transfers among investment options
  • Investment option performance inquiry
  • You will receive a written confirmation for each Internet financial transaction.

Available Automated Services
24-hour, 7 day a week toll-free participant account balance information, investment allocation changes, and transfers (via an automated voice response system).

  • Same day processing of fund transfers and investment allocation changes if the request is received in good order before the close of the New York Stock Exchange (generally 4:00 p.m. Eastern Time).
  • Prompt, written confirmation of all phone and Internet transfers and allocation changes.  Transactions will be reflected in your account on the following business day.
  • Options for hearing and vision impaired employees to conduct toll-free business via telephone, voice carryover, hearing carryover, personal computer, operator assistance, and telebraille or voice telephone.

Insurance products, annuities and retirement plan funding issued by (third party administrative services may also be provided by) Voya Retirement Insurance and Annuity Company, One Orange Way, Windsor, CT 06095-4774. Securities are distributed by Voya Financial Partners, LLC (member SIPC). All companies are members of the Voya® family of companies. Securities may also be distributed through other broker-dealers with which Voya has selling agreements. Insurance obligations are the responsibility of each individual company. Product and services may not be available in all states.